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Service Service: Customer Portal

Service: Customer Portal

Improve your support with the FOBIS Customer Portal. Get quick access to tickets, self-service options, and efficient solutions to maximize productivity in your organization.

POC, Shop Floor, Fobis Solutions
Customer Portal | Greater Control Over Support

Quick solutions that protect your margins

The FOBIS Customer Portal brings together support, real-time ticket tracking, and smart self-service on a single, easy-to-use platform. Users can easily create tickets, track their status in real time, and resolve basic questions immediately through the integrated knowledge base.

The customer portal isn’t just another layer of administration—it’s a practical dashboard for organizing support more efficiently. Your team knows exactly where things stand, and our service desk has the freedom to think deeply about complex issues.

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Stay focused on your processes

Bring peace and support to your business

In an industry with high production volumes and razor-thin margins, every minute of downtime or administrative delay has a direct impact on margins. The customer portal replaces traditional support lines with a streamlined, transparent process. By giving the shop floor direct access to on-demand instructions and fast ticket resolution, you minimize hidden costs and internal wait times.

The portal ensures that productivity remains intact, while reducing the pressure on your internal IT and core teams. This makes the total cost of ownership of your software infrastructure more predictable, transparent, and directly linked to a more efficient, self-sufficient operation.

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45+

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Keep producing—we'll take care of the rest

Support That Really Supports You

Our experts are happy to work with you to find solutions

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Frequently Asked Questions

Depending on the urgency of your inquiry, you can reach us in the following ways:

  • Priority 1: Call us (Immediate action required)
    • When: Your critical processes have come to a standstill or are at risk of doing so, putting your business operations at risk.
    • Phone number: 0570 680 111

  • Priority 2: Via ticket registration
    • When: You’re experiencing an issue, but daily operations can continue as usual.

Contact Outside Business Hours

Do you need support via the FOBIS Customer Portal outside of regular business hours?

Please note: If you contact us outside of business hours, your current subscription will automatically be upgraded to a Premium subscription.

It is a central, digital platform for FOBIS users. It combines the ability to submit and track support tickets in real time with a comprehensive knowledge base full of user instructions and manuals.

The portal was developed for all FOBIS customers who want to take their internal handling of software inquiries, updates, and service requests to a more professional and organized level.

Users can resolve common functional or practical issues on their own right away by following instructions. This reduces wait times on the production floor.

Definitely not. It’s the central point of contact for all your interactions related to FOBIS: from user questions and module requests to information about software updates, maintenance, and additional documentation.

Thanks to the available instructions, teams learn to work independently with the ERP/MES system more quickly and with greater confidence.

Yes. The Customer Portal is an essential part of our overall support and service structure, which means it is directly linked to areas such as routine maintenance, updates, consulting, and the FOBIS Academy.

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