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Service Service: Maintenance & Support

Service: Maintenance & Support

Optimize your software and processes with our Maintenance & Support. Take advantage of expert support, updates, and tools to ensure reliable operations in the food industry.

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the expertise you deserve

Keep your software, knowledge, and processes up to date

FOBIS is a crucial link in your production, quality control, logistics, and delivery processes. That’s precisely why you want not only good software, but also support that’s tailored to the day-to-day realities of the food industry.

With Maintenance & Support, you keep your systems up to date, your users supported, and your operational processes reliable. You benefit from a comprehensive combination of maintenance, updates, customer support, and the new digital service portal. This ensures that FOBIS continues to deliver value in daily use and that the software grows alongside your organization.

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Post-launch support

Keep your FOBIS environment up to date

Maintenance & Support is a logical investment in operational continuity. It ensures that knowledge, infrastructure, and technology keep pace with real-world practices.

Thanks to our customer-focused support and more than 45 years of in-depth knowledge of the food industry, you can count on:

  • Maintenance and Updates as a Fixed Foundation: Annual maintenance, updates, and basic support ensure that your FOBIS environment always remains healthy and up-to-date.
  • Transparent Customer Portal: Easily create online tickets and track their status on demand.
  • Smart Self-Support: Access to user manuals and knowledge articles to get immediate answers to pressing user questions.
  • Premium Support & Growth: Options for expansion to gain extra speed, specific consulting, or intensive process guidance.
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45+

years of experience

75+

experts who are here to help you

100+

satisfied customers

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Our experts are happy to help you find solutions

Confidence in your processes starts now

Frequently Asked Questions

It is the comprehensive service package for FOBIS. This includes daily support, annual maintenance, software updates, clear ticket tracking, access to the Customer Portal, self-service tools, and additional premium support options.
It enables users to find immediate answers to functional questions through how-to videos and manuals. This reduces the burden on first-line support, making our experts immediately available for more complex, business-critical issues.
Definitely not. It also explicitly focuses on user acceptance of the software, internal knowledge development, and process optimization, so that the application continues to perform optimally as your food business grows.
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